Warranty

10-Year Warranty

We stand behind every product we make. Our industry-leading warranty covers parts, labor, and performance.

What's Covered

  • Defects in materials and workmanship
  • Battery capacity below 70% at year 10
  • Inverter and gateway component failures
  • Software and firmware defects
  • Premature capacity degradation

What's Not Covered

  • Physical damage from accidents or misuse
  • Improper installation by non-certified installers
  • Acts of nature (lightning, flood beyond rated limits)
  • Unauthorized modifications or repairs
  • Normal capacity degradation within spec

How to File a Claim

01

Contact Support

Call +1 (323) 515-0221 or email [email protected] with your system serial number and description of the issue.

02

Remote Diagnostic

Our technical team will remotely diagnose your system via the Enertrex app within 24 hours.

03

Resolution Plan

We'll determine whether a remote fix, parts replacement, or on-site service visit is needed.

04

Resolution

Parts are shipped within 2 business days. On-site service is scheduled within 5 business days.

Warranty FAQ

Need to file a warranty claim?

Contact our warranty team — we respond within 24 hours.

[email protected]·+1 (323) 515-0221