Enertrex Solar ("Enertrex," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information you provide directly to us, such as when you request a quote, create an account, or contact us. This includes: name, email address, phone number, home address, and information about your energy usage and property.
We also automatically collect certain information when you use our website, including IP address, browser type, operating system, referring URLs, and pages visited. We use cookies and similar tracking technologies to collect this information.
How We Use Your Information
We use the information we collect to: provide and improve our products and services; process your requests and transactions; send you technical notices and support messages; send you marketing communications (with your consent); respond to your comments and questions; and comply with legal obligations.
Information Sharing
We do not sell your personal information. We may share your information with: service providers who assist us in operating our business; certified Enertrex installers in your area (to fulfill your installation request); and as required by law or to protect our rights.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain customer data for 7 years after your last transaction.
Your Rights
You have the right to: access the personal information we hold about you; correct inaccurate information; request deletion of your information; object to processing; and data portability. To exercise these rights, contact us at
[email protected].
Cookies
We use essential cookies (required for the website to function), analytics cookies (to understand how visitors use our site), and marketing cookies (to show you relevant ads). You can manage your cookie preferences at any time via our Cookie Preferences page.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the new policy.